About Our Courses
We offer in-person and online software training courses. Course content, format, dates, and availability may change depending on demand.
Bookings and Acceptance
All bookings placed with CADtrainer by the customer are subject to change and only considered accepted once the customer has been contacted and payment is taken closer to the booking date.
Bookings (provisional bookings) for places on scheduled courses can be made by completing a form on our website, or by phone or email.
Bookings are made on a non-committal basis on the part of our client.
CADtrainer confirms all reservations by email.
If there isn’t enough demand, the course may not go ahead, and we will let you know.
Payment
We take payment closer to the course date — we’ll contact you when it’s time to pay.
Once payment is made, your place is confirmed.
Attendance and late arrivals
If a delegate is more than 30 minutes late, misses the first day, or doesn’t attend any part of a course (in-class or online), we reserve the right to not allow them to continue. Our courses build on each session, so catching up can disrupt the flow for others.
Cancellations and Refunds
We do not offer refunds once payment is made, unless there are extenuating circumstances (e.g. medical emergency), and we may ask for proof.
If we cancel a course due to low numbers or another reason, we’ll refund you in full.
Course Access and Materials
Courses are for viewing only. You may not download, copy, or share course materials without permission
User Responsibilities
We expect all participants to:
- Attend on time and participate fully.
- Use the course content only for personal learning.
- Not misuse or share content without approval.
Post-Course Support
We offer 30 days of post-course support after your training ends, usually provided by the same trainer who ran your course.
To be eligible, you must attend and take part in the full course. Anyone who doesn’t complete the full training won’t qualify for support.
We aim to respond to support queries within one working day, but this may vary depending on the trainer’s schedule.
Intellectual Property
All course materials belong to CADtrainer and are protected by copyright. You may use them for your own learning, but you must not copy, resell, or distribute them.
Limitation of Liability
CADtrainer is not responsible for:
Technical issues during online sessions.
How successful you are after completing the course.
Any third-party links or platforms used in training.
Privacy and Data Use
We collect names, emails, and phone numbers when you book a course.
This is for:
- Course administration
- Internal records
- Occasional future marketing
We will never sell your details. You can request to opt out of marketing at any time.
Changes to These Terms
We may update these terms at any time. We’ll update the page and notify users if major changes are made.
Contact Us
If you have any questions, please contact us:
CADtrainer@cadservices.co.uk
01642 677582